F.A.Q.
Frequently Asked Questions and Suites Insights
What are the accepted payment methods?
We accept payments via credit or debit card. In some cases, it is also possible to pay by bank transfer.
Are there any extra costs to pay?
There may be additional costs related to the stay, such as the tourist tax, which varies by municipality.
For reference:
Florence: €6.00 per person per day for a maximum of 7 consecutive taxable nights
Rates may vary based on decisions made by individual municipalities and seasonal updates.
Is there a charge at the time of booking?
Online payments are processed through Stripe, a secure platform directly connected to the booking system. This way, the guest can pay simply and trackably, while the property maintains an orderly management of collections.
Any other payment methods can be managed separately, based on the operational needs of the property.
Cancellation policies are defined based on the property’s commercial strategy, aiming to maintain a good balance between flexibility for the guest and protection of the booking. In case of cancellations outside the specified terms or no-shows, penalties indicated at the time of booking may apply.
Is a security deposit required?
No. No security deposit is required
Does the daily rate include city tax?
No.
The indicated rate does not include the tourist tax.
When required by the municipality, it is paid separately directly at the property, according to the current local regulations.
How much do I have to pay for cleaning fees?
Cleaning fees are automatically charged on each booking.
The amount is defined at the time of booking and varies based on the type and characteristics of the property.
What are the cancellation policies?
Cancellation conditions vary based on the rate selected at the time of booking.
With the non-refundable rate, no refunds are provided in case of cancellation, modification, or no-show.
With the standard rate, you can cancel for free up to 7 or 14 days before arrival, as indicated in the booking confirmation. In case of cancellation beyond this period, the full amount of the reservation will be charged.
Can I change or update an existing booking?
Yes, it is possible, subject to availability verification.
Any changes may result in a variation of the initial quote, as the price is recalculated based on the new conditions of the stay, such as period, number of guests, and type of accommodation.
Can I book directly from your website?
Yes.
You can make the reservation directly from the website easily and securely.
Our support service is available for technical assistance or any clarifications during the process.
What advantages do I have by booking directly instead of on Booking or Airbnb?
Direct booking allows access to the best available rates, without the commissions charged by intermediary portals.
Direct contact with the property allows for more flexible and immediate management of requests, modifications, or specific needs.
In many cases, direct booking also provides access to exclusive promotions, customized packages, or more advantageous conditions not available on other platforms.
What are the check-in and check-out times?
Check-in is available from 2:00 PM.
Check-out is expected by 10:00 AM.
For organizational reasons, early check-in is not possible.
Do you have an app or a digital check-in system?
Yes. After booking, you will receive a link that will allow you to complete online registration easily and quickly before your arrival. If you prefer, you can send us your documents and we will take care of the registration.
What should I do when I leave the suite?
At check-out, we ask you to leave the suite in order, turn off lights and devices, and follow any specific instructions provided for the property.
What happens if something doesn't work during my stay?
Our team is available to provide assistance and respond quickly in case of problems or needs during your stay.
Upon arrival, a mobile number (WhatsApp and call) will be provided, which we are always reachable at.
We intervene as quickly as possible to resolve any situation.
Is there a support service or a number to contact in case of need, even on WhatsApp?
Yes.
We provide guests with a direct contact +39 344 406 1080, also active on WhatsApp, to provide assistance during the stay.
Is it possible to stay with pets?
No, the property does not accept pets.
Are the suites equipped with linens and towels?
Yes, each suite includes bed linen and a set of towels for all guests included in the reservation.
Are cleaning services provided during the stay?
For longer stays, an essential mid-stay cleaning may be included, depending on the length of stay and the terms of the reservation.
Is it possible to request extra cleaning services?
Yes, additional cleaning can be requested during the stay. The service starts at € 40.00 and may include linen change, bathroom cleaning, and suite tidying.
What appliances can I find in the suites?
The suites are equipped with a coffee machine and kettle, so guests can prepare breakfast, tea, or a warm break independently.
Are cleaning products available?
No, cleaning products are not included. Guests can purchase what they prefer based on their needs.
Is the tap water drinkable?
Yes, the tap water is drinkable unless otherwise indicated within the property.
Do the suites have air conditioning and heating?
Yes, the suites have air conditioning and heating. This way, the temperature can adapt to the season and the needs of the stay.
Is smoking allowed in the suite or outdoor areas?
No.
Smoking is not allowed inside the suites.
Do you provide cribs or high chairs for small children?
Yes, it is possible to request a free crib for small children, subject to availability.
Currently, high chairs are not available.
Is it possible to add a single bed in the suites?
In general, it is not possible to add extra single beds in the suites.
Suite 5 already has a double bed and two single beds, making it the most suitable option for small groups or families.
In Suite 1, it is possible to consider adding an extra bed, upon request and based on availability.
How can I make a reservation for a group of multiple suites?
For group bookings or requests involving multiple suites, you can contact us directly.
This way we can check availability, combinations between the suites, and the most suitable solution for your stay.
Phone: 344 406 1080
Is parking available?
The property does not have private parking.
Nearby is the Sant’Ambrogio Parking, a public underground paid parking. The indicative rate is about € 2.00 / € 3.00 per hour, subject to changes applied by the operator.
Do you offer a shuttle service to and from the station or airport?
No, a shuttle service is not provided.
Upon request, we can assist guests in organizing a private transfer to or from the station, the airport, or other arrival points.
Is it possible to rent bicycles or scooters in the area?
Yes, bicycle and scooter rental services are available in the area.
Upon request, we provide guests with a list of useful contacts to organize the rental independently.
Do you organize transfers?
Yes, we can organize private transfers upon request.
The service can be useful for arrivals from the station, the airport, or for specific movements during the stay. Costs and availability are verified based on the request.
Do you have products for celiacs or specific dietary needs?
At the moment, we do not have specific products for particular dietary needs, such as gluten-free products, intolerances, or dedicated diets.
Guests can still organize themselves independently: there are shops, bars, and activities in the area where they can purchase products suitable for their needs.
Do you offer local experiences or activities such as tours, tastings, or excursions?
No, the facility does not directly organize tours, tastings, or local activities.
However, we are happy to share useful suggestions for experiencing Florence and the Sant’Ambrogio neighborhood during your stay.
What sustainable practices do you adopt?
We pay attention to sustainable practices that help reduce the environmental impact of the stay.
We use LED lighting, prioritize energy from renewable sources, and limit the use of single-use plastic.
We also promote the consumption of drinking water without plastic bottles and use materials and accessories selected with attention to sustainability.
In which languages do you offer assistance?
We provide assistance in Italian and English, ensuring clear and effective support for guests from abroad.